call management
Don't just receive calls. Decide what happens to them.
Once a company has more than a handful of people answering phones, how calls are routed matters as much as whether they're answered at all.
the questions that matter
Situations, not technical terms
- When somebody calls sales, who should ring?
- What happens if nobody answers?
- Should an important customer wait in the same queue as everyone else?
- What happens at lunch, after hours, or during a holiday?
- Do you need to know how many calls are being missed?
Once we understand the situations that matter to your business, we configure the Xennect capabilities that address them.
dispatched, not dropped
Every call routed to the right person, the first time
From a front desk juggling two lines to a team routing calls by schedule or department, we configure the Xennect capabilities that match how your business actually answers the phone.
what's included
Call handling capabilities
Automated Attendants
Callers hear the right options and get where they need to go, without a person having to answer every call first.
Call Queues
Hold callers in order, play messages or hold music, and route them to the next available person.
Ring Groups
Ring one person, several people at once, or a rotating order until someone answers.
Time-Based Routing
Route calls differently based on business hours, lunch coverage, holidays, or after-hours schedules.
Call Recording
Review call history and recordings, filter by user or date, and download what you need.
Reporting
See how many calls are coming in, who is answering them, and where calls are being missed.
Where a capability depends on your package or an add-on, we'll tell you plainly instead of leaving it for you to discover later.
faq