A contact-center agent wearing a headset, engaged mid-conversation on a busy floor

contact center

When a call queue isn't enough anymore

Xennect Contact Center brings voice, SMS, chat, and email into one place, with AI-assisted workflows, CRM integration, and real-time reporting, for teams that interact with customers every day.

Ask About Contact Center

is this you?

Situations, not technical terms

  • Have you outgrown a basic, voice-only call queue?
  • Do customers expect to reach you by text or chat, not just a phone call?
  • Do you need real reporting on what's happening in the queue, not just how many calls came in?
  • Are you already using business texting and want it working with everything else?
  • Have you been wondering what AI could actually do for your call center?

Contact Center is built for teams with a department that regularly interacts with customers, sales or support included, not just dedicated call centers.

A female contact-center agent gesturing mid-conversation at her deskA supervisor reviewing a real-time dashboard of his team's call status

day to day

Built for the agents actually running the queue

Real-time dashboards, supervisor tools, and omnichannel handoffs are built for the people on the floor every day, not just the report someone reviews at the end of the month.

what's included

More than a bigger phone queue

Contact Center integrates with your existing Xennect phone system rather than replacing it, adding the capabilities a team running a real queue actually needs day to day.

Omnichannel Engagement

Voice, SMS, chat, and email handled from the same place, instead of separate systems your team has to check individually.

AI-Powered Workflows

Automate the routine parts of a conversation across channels, so agents spend their time on what actually needs a person.

CRM Integration

Connects to the CRM and business systems your team already uses, so activity doesn't have to be re-entered by hand.

Real-Time Analytics & Sentiment

Customizable dashboards show what's actually happening in the queue, including sentiment, not just raw call counts.

Agent & Supervisor Tools

Defined agent and supervisor roles, live queuing status, and monitoring tools including listen, whisper, and barge.

who it's for

Built for teams with high call volume and multiple touchpoints

Contact Center fits businesses with a department or team that interacts with customers regularly, across industries with high call volume and multi-touchpoint customers.

IT & TelecomTravel & HospitalityHealthcareRetailEducationManufacturingGovernmentAutomotiveTransportation

faq

Common questions about contact center

Yes. Call Management covers routing a call to the right queue or person. Contact Center adds the tools built for a team that runs that queue every day: multiple channels in one place, AI-assisted workflows, real-time dashboards, and supervisor tools.
Voice, SMS, chat, and email, all managed from the same place instead of separate systems.
Yes. Supervisors can listen in on live calls, whisper guidance to an agent without the caller hearing, or barge in directly when a call needs to be taken over.
Yes. Contact Center integrates with CRM platforms and other business systems so agent activity doesn't have to be re-entered by hand.
No. It's built for any team that regularly interacts with customers, such as sales, support, scheduling, or dispatch, not just standalone call-center operations.

Let's see if Contact Center fits how your team works

Ask About Contact Center